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Privacy notice

The privacy notice of Carter art services ltd

This privacy notice tells you what to expect us to do with your personal information. 

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Contact details:

 

Telephone – 07737112293 

Email – info@carterartservices.co.uk

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What information we collect, use, and why

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We collect or use the following information to provide services, for marketing purposes and to deal with queries, complaints or claims:

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  • Names and contact details 

  • Addresses 

  • Marketing preferences 

  • Records of consent (where appropriate) 

  • Service history 

  • Payment details 

  • Records of meetings and decisions 

  • Client records 

  • Financial transaction information 

  • Photographs and video recordings 

  • Correspondence 

  • Information relating to compliments or complaints

 

Lawful bases and data protection rights:

 

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible law bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. Which lawful basis we rely on may affect your data protection rights. You can find out more about your data protection rights and the exemption which may apply on the ICO’s website. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice. If you make a request, we must respond to you without undue delay and in any event within one month.

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Our lawful bases for the collection and use of your data:

 

  • Our lawful basis for collecting or using personal information to provide services is contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object. 

  • Our lawful basis for collecting or using personal information for marketing purposes is legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interest is that the processing of your personal information will enable us to provide you with information about our services that is likely to be of interest to you. 

  • Our lawful basis for collecting or using personal information for dealing with queries, complaints or claims is also legitimate interests. Our legitimate interest is that the processing of your personal information is necessary to enable us to properly respond to any queries, complaints and claims that you may raise. 

 

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

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Where we get personal information from: 

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We get your personal information directly from you. 

 

How long we keep information:

 

Where we have provided services to you, we will store personal information that relates to those services for a period of six years from the last date on which we provided services to you. We will store any personal information that we use for marketing purposes until we no longer need it or you notify us that you do not wish us to contact you in future.

 

Who we share information with:

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We may share your personal information with:

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  • Professional or legal advisors. 

  • Relevant regulatory authorities. 

  • Organisations we’re legally obliged to share personal information with. 

  • Suppliers and service providers. 

 

How to complain:

 

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

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The ICO’s address:

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Information Commissioner’s Office 
Wycliffe House 
Water Lane 
Wilmslow 
Cheshire SK9 5AF 

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